Shipping Policy

Effective Date: October 21, 2026
Last Updated: October 21, 2026

Our Delivery Commitment

At VINCENT MODE LTD, we understand that receiving your jewellery is an important part of the online shopping experience.

Whether you have chosen a necklace for everyday wear, a bracelet for a special occasion, or a ring as a thoughtful gift, we aim to make the delivery process clear and convenient.

This Shipping Policy explains how we process orders, arrange deliveries, calculate shipping charges, and assist customers with delivery-related concerns.

This policy applies to purchases made through our official website:

https://vincentmode.com

1. Order Processing

Once your order has been placed and payment has been confirmed, we begin preparing your items for shipment.

Our standard order processing time is:

1–3 business days

During this period, orders may undergo payment verification, inventory confirmation, preparation, and packaging.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Please note that order processing time is separate from the estimated shipping transit time.

2. Shipping Destinations

We provide shipping to the United Kingdom and selected international destinations.

Available delivery countries and regions are displayed during checkout.

If a destination is not available in the checkout options, we may not currently support delivery to that location.

Customers are encouraged to confirm destination availability before completing their purchase.

3. United Kingdom Shipping

For orders delivered within the United Kingdom, the following delivery services may be available:

Delivery estimates begin once an order has been dispatched.

Express shipping availability depends on the delivery address, selected service, and relevant carrier arrangements.

The applicable shipping charge will be shown before the customer confirms payment.

4. International Shipping

We may offer international delivery to supported destinations.

The following timeframes are provided as general estimates:

These delivery periods exclude our standard order processing time.

International shipments may take longer due to customs inspections, carrier disruptions, or circumstances outside our reasonable control.

5. Shipping Costs

Shipping charges may vary depending on:

• The delivery destination.

• The selected shipping method.

• Package weight or dimensions.

• Carrier service availability.

• Applicable shipping promotions.

The final shipping charge collected by VINCENT MODE LTD will be displayed during checkout.

Customers can review the delivery cost before placing an order.

Any applicable shipping promotion will be subject to the conditions communicated with that offer.

6. Order Confirmation

After completing checkout, customers should receive an order confirmation at the email address provided.

The confirmation may include:

• Order reference number.

• Purchased items.

• Billing and delivery information.

• Total amount paid.

• Selected shipping method.

Please review your order information carefully.

If you notice an error, contact our customer support team as soon as possible.

7. Dispatch Notification and Tracking

When an order has been dispatched, we may send a shipping notification containing relevant delivery information.

Where tracking is supported by the selected carrier, a tracking reference or tracking link may be provided.

Tracking updates may not appear immediately after dispatch.

If you have difficulty locating tracking information, please contact:

payment@vincentmode.com

Include your order number so that we can assist you efficiently.

8. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping details during checkout.

This includes:

• Recipient’s full name.

• Street address.

• Building or apartment number, where applicable.

• City or locality.

• Postal or ZIP code.

• Country.

• Contact information requested for delivery.

Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

If you need to amend your shipping address, contact us promptly.

We will make reasonable efforts to accommodate corrections before dispatch, but changes cannot always be guaranteed once a parcel has entered the carrier’s network.

9. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import VAT, taxes, or handling charges imposed by the destination country.

The treatment of these charges depends on the applicable law and the delivery terms disclosed at checkout.

Where import charges are not included in the amount paid to VINCENT MODE LTD, the customer may be responsible for paying them to the relevant authority or carrier.

Customers should review the import rules applicable to their destination before ordering.

We will provide legally required information concerning charges collected by us and any known additional costs.

10. Delivery Delays

We aim to dispatch orders within the stated processing period and provide reasonable delivery estimates.

However, delays may occur because of:

• Severe weather conditions.

• Customs clearance procedures.

• Carrier network disruptions.

• Public holidays.

• Seasonal increases in shipping volume.

• Transport interruptions.

• Incorrect or incomplete delivery details.

• Other events outside our reasonable control.

If we become aware of a significant delay affecting an order, we will aim to inform the customer.

Delivery estimates do not override statutory rights or any specific delivery deadline agreed at checkout.

11. Missing or Lost Parcels

If your order has not arrived within the expected timeframe, please contact our customer support team.

Provide your order number and any available tracking details.

We will review the delivery information and, where appropriate, investigate the matter with the shipping provider.

Where goods are lost before the risk has lawfully passed to the customer, we will provide an appropriate remedy in accordance with applicable consumer law.

Customers are not automatically responsible for parcels lost while they remain under the retailer’s legal responsibility.

12. Damaged Parcels

We encourage customers to inspect their delivery when it arrives.

If the parcel or jewellery appears damaged, please contact us as soon as reasonably possible.

To assist with the investigation, include:

1. Your order number.

2. A description of the damage.

3. Photographs of the affected item, where available.

4. Photographs of the packaging, if relevant.

We will assess the circumstances and explain the available remedies.

Nothing in this policy limits statutory rights concerning damaged, faulty, or misdescribed goods.

13. Unsuccessful Delivery Attempts

A delivery attempt may be unsuccessful if the recipient is unavailable or the carrier cannot access the delivery location.

Depending on the carrier, the parcel may be:

• Held for collection.

• Scheduled for another delivery attempt.

• Redirected according to the carrier’s procedures.

• Returned to the sender.

Customers should follow any legitimate delivery instructions provided by the carrier.

If an order is returned to us, we will review the circumstances and explain the available options, including any applicable refund or redelivery arrangements.

Any additional charges will be handled according to the disclosed terms and applicable law.

14. Orders Containing Multiple Items

If an order contains several jewellery items, they may be prepared and packaged together where practical.

In some circumstances, items may be dispatched separately.

If separate shipments are necessary, we will aim to provide relevant information.

Any additional charges imposed by us will be disclosed and agreed where required.

15. Packaging and Jewellery Protection

Jewellery may contain delicate chains, clasps, decorative elements, or finishes.

We aim to package orders appropriately for transport, taking account of the characteristics of the items being shipped.

Packaging materials and presentation may vary depending on the product and delivery requirements.

Customers should handle parcels carefully when opening them to avoid accidental damage to delicate jewellery.

16. Delivery Responsibility and Consumer Rights

For UK consumer purchases, the retailer generally remains responsible for goods until they come into the physical possession of the customer or a person identified by the customer.

An exception may apply where the customer independently arranges a carrier that was not offered by the retailer.

Unless a different delivery period has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days after the contract is formed.

If delivery obligations are not met, customers may have rights to request delivery within an additional appropriate period or cancel the contract in circumstances provided by law.

We will respect applicable statutory rights.

17. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

If an order has already been shipped, applicable statutory cancellation and return rights may still be available.

Please review our Shipping & Returns Policy for information about returns, exchanges, and refunds.

18. Shipping Policy Updates

We may revise this Shipping Policy to reflect changes in delivery services, operational arrangements, or applicable legal requirements.

Updated information will be published on this page with the relevant revision date.

Changes will not retrospectively remove rights or obligations under previously accepted orders.

19. Contact Us About Shipping

If you have questions about delivery, shipping costs, tracking, or an existing order, please contact our customer service team.

Company Name: VINCENT MODE LTD

Registered Business Address:

1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD

Official Website: https://vincentmode.com

Customer Service Email: payment@vincentmode.com

Telephone: +44 7877178242

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

Thank you for shopping with VINCENT MODE LTD.

We aim to provide clear delivery information and practical support so that your jewellery shopping experience remains straightforward from checkout to arrival.

VINCENT MODE — Details That Make It Yours.

© 2026 VINCENT MODE LTD. All Rights Reserved.