Contact Us

Effective Date: October 21, 2026
Last Updated: October 21, 2026

We’re Always Happy to Hear From You

Thank you for visiting VINCENT MODE LTD.

Whether you are exploring our jewellery collection, choosing a gift, or looking for assistance with an existing purchase, we want you to have a convenient way to reach us.

We understand that purchasing jewellery online can involve questions about materials, measurements, finishes, delivery arrangements, and product care.

Our customer service team is available to provide information and help resolve shopping-related enquiries.

1. Our Contact Details

For customer assistance or general enquiries, please use the following official contact information.

Company Name: VINCENT MODE LTD

Customer Service Email: payment@vincentmode.com

Telephone: +44 7877178242

Official Website: https://vincentmode.com

Registered Business Address:

1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD

Our registered address is provided for business identification and correspondence. It is not necessarily a public retail location, jewellery showroom, or designated returns processing centre.

2. Customer Support Hours

Our customer service hours are:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday: Closed

Sunday: Closed

UK Public Holidays: Closed

We aim to respond to general email enquiries within 1–2 business days.

Messages received outside our operating hours will normally be reviewed during the next available business period.

Some enquiries may require additional time if further order verification or investigation is necessary.

3. Jewellery Product Enquiries

If you would like more information about a jewellery item before purchasing, please contact us.

We can assist with available product information relating to:

• Materials and finishes.

• Necklace lengths.

• Bracelet dimensions.

• Ring sizes.

• Earring styles and fastening types.

• Product colours.

• Jewellery care guidance.

• Current product availability.

To help us identify the correct item, please include its product name or a link to the product page.

We recommend reviewing the product description before making a purchase, as specifications may vary between jewellery designs.

4. Ring Size and Jewellery Measurements

Selecting the correct size is especially important when purchasing rings, bracelets, or necklaces.

If you are uncertain about a product’s dimensions, please contact our team before ordering.

When requesting assistance, provide the product name and the measurement you would like to confirm.

Where relevant, our size guidance may help you compare available options.

Please note that jewellery measurements can vary between designs, so individual product specifications should be considered when making your selection.

5. Order Assistance

If you have placed an order and need help, please email us with your order number.

We can assist with enquiries concerning:

• Order confirmation.

• Payment status.

• Order processing.

• Product availability.

• Incorrect order information.

• Cancellation requests.

• General order concerns.

If you need to correct your delivery details, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch, although modifications may not always be possible once an order has entered the delivery process.

6. Shipping and Delivery Support

For questions about delivery estimates, shipping destinations, or tracking information, our team can provide assistance.

Please include your order number and a brief description of the enquiry.

Delivery arrangements may vary according to the destination and selected shipping service.

For further information, please review our Shipping Policy.

If a parcel appears delayed, missing, or incorrectly delivered, contact us so that we can investigate the circumstances.

7. Returns and Exchanges

If you would like to return or exchange a jewellery item, please contact us for guidance.

Return eligibility may depend on the type of product, its condition, the reason for the return, and applicable consumer rights.

Certain hygiene-sealed jewellery products may be subject to specific legal exceptions where the relevant conditions are met.

We will provide the appropriate return instructions and address where necessary.

Please do not send a return parcel to our registered business address without first confirming the correct return destination.

Customers may exercise applicable statutory cancellation rights by communicating a clear cancellation decision, without needing prior return authorisation.

For complete information, please refer to our Returns & Exchanges Policy.

8. Damaged, Faulty or Incorrect Items

We want customers to receive the jewellery they ordered in the expected condition.

If your order arrives damaged, contains an incorrect item, or appears faulty, please contact us as soon as reasonably possible.

To assist our investigation, please provide:

1. Your order number.

2. The name of the affected product.

3. A description of the issue.

4. Clear photographs, where available.

We will review the information and explain the appropriate next steps.

Your statutory rights relating to faulty or misdescribed goods remain unaffected.

9. Refund Enquiries

If you have a question about a refund, please contact our customer service team.

Include your order number and relevant return or cancellation information.

Refund eligibility and processing timeframes depend on the circumstances and applicable legal requirements.

Approved refunds will generally be issued to the original payment method unless another arrangement is permitted by law and agreed with the customer.

For additional details, please consult our Refund Policy or Returns & Exchanges Policy.

10. Jewellery Care Questions

Different jewellery materials may require different care methods.

If you have questions about cleaning, storage, or everyday maintenance, please contact us with the product name.

We can provide available care information relevant to the item.

We recommend following any product-specific instructions and avoiding cleaning methods that may damage delicate materials, finishes, or decorative elements.

11. Information to Include in Your Message

To help us respond efficiently, please include the details relevant to your enquiry.

For order-related matters, we recommend providing:

• Your full name.

• Your order number.

• The email address used at checkout.

• The relevant jewellery item.

• A clear explanation of your question.

• Supporting photographs, if applicable.

For security reasons, please do not send full payment card numbers, card security codes, account passwords, or other unnecessary sensitive financial information by email.

12. Privacy and Customer Correspondence

Information provided through customer service communications will be used for relevant purposes such as answering enquiries, managing orders, resolving complaints, and meeting legal obligations.

We aim to handle personal information in accordance with applicable data protection legislation.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

Privacy-related enquiries can also be sent to:

payment@vincentmode.com

13. General Business Enquiries

For general correspondence concerning VINCENT MODE LTD, please use our official business email address.

Email: payment@vincentmode.com

Please include a clear subject line and relevant details so that your message can be reviewed appropriately.

14. Contact VINCENT MODE LTD

We aim to make communication straightforward, whether you need product information before ordering or assistance after receiving your jewellery.

VINCENT MODE LTD

Registered Business Address:
1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD

Official Website: https://vincentmode.com

Email: payment@vincentmode.com

Telephone: +44 7877178242

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Weekends & UK Public Holidays: Closed

Expected General Response Time: 1–2 business days.

Thank you for choosing VINCENT MODE LTD.

We appreciate the opportunity to assist you and aim to make every stage of your jewellery shopping experience clear and convenient.

VINCENT MODE — Details That Make It Yours.

© 2026 VINCENT MODE LTD. All Rights Reserved.