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Terms of Service

Effective Date: October 21, 2026
Last Updated: October 21, 2026

1. Introduction

Welcome to VINCENT MODE LTD.

These Terms of Service (“Terms”) govern your access to and use of our website, https://vincentmode.com, and the purchase of jewellery and related products offered through our online store.

The website is operated by VINCENT MODE LTD, a business registered in the United Kingdom.

By accessing our website or placing an order, you acknowledge that you have read these Terms and agree to the provisions applicable to your use of our services.

Nothing in these Terms excludes or restricts any rights that cannot lawfully be excluded under applicable consumer protection legislation.

If you have questions about these Terms, please contact us before placing an order.

2. Business Information

Legal Company Name: VINCENT MODE LTD

Registered Business Address:

1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD

Official Website: https://vincentmode.com

Customer Service Email: payment@vincentmode.com

Telephone: +44 7877178242

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

We aim to respond to general customer enquiries within 1–2 business days.

3. Our Products

VINCENT MODE LTD operates an online retail store offering jewellery and related accessories.

Our available product selection may include necklaces, rings, bracelets, earrings, and other jewellery designs.

Product availability, materials, finishes, dimensions, and other specifications may differ between individual items.

We aim to provide accurate product information so that customers can make informed purchasing decisions.

Customers should review the relevant product descriptions, size information, and care guidance before completing an order.

4. Product Descriptions and Images

We make reasonable efforts to present product information accurately.

However, the appearance of jewellery may vary slightly because of factors such as:

Screen settings and display differences.
Lighting conditions used in product photography.
Product dimensions and viewing angles.
Minor manufacturing tolerances.
Variations in materials or finishes where accurately disclosed.

Photographs are provided to illustrate the products being offered.

The written product specifications should be reviewed carefully, particularly where material composition, measurements, or colour are important to your purchase.

Nothing in this section permits us to supply goods that do not conform to the contract or applicable consumer law.

5. Jewellery Materials and Sensitivities

Jewellery may be manufactured from different metals, coatings, decorative elements, and other materials.

The material composition of an item should be identified in its product description.

Customers with known allergies or sensitivities are encouraged to review the available material information before purchasing.

We do not guarantee that every product is suitable for every individual or free from substances that may cause sensitivity unless such a claim is expressly made and supported for the particular product.

Product care recommendations are provided for general guidance and should be considered alongside any item-specific instructions.

6. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into a purchase contract or have the necessary permission under applicable law.

You agree to provide accurate information when completing an order.

We may request reasonable verification where necessary to prevent fraud, protect customers, or comply with legal obligations.

We will not use this provision to unfairly restrict statutory consumer rights.

7. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to the website or its systems.
Introduce malicious software or harmful code.
Interfere with website security or functionality.
Use fraudulent payment information.
Impersonate another person.
Submit knowingly false information.
Use website content in a manner that infringes applicable intellectual property rights.

We may take proportionate measures to protect the website, customers, and our business against misuse.

8. Product Availability

Products displayed on our website are offered subject to availability.

We aim to keep stock information reasonably accurate.

However, an item may become unavailable because of inventory changes, technical errors, or other circumstances.

If a product becomes unavailable after an order has been placed, we will contact the customer and explain the available options.

Where we cannot fulfil an accepted order, we will arrange an appropriate refund for the affected item.

9. Prices and Currency

Product prices are displayed on our website in the currency indicated at the time of purchase.

The total amount payable, including applicable delivery charges and taxes collected by us, will be presented before the order is confirmed.

Prices may change from time to time.

Changes will not affect orders for which a binding contract has already been formed, except where a change is lawfully agreed.

International customers may be subject to currency conversion charges imposed by their bank or payment provider.

Any applicable import duties or taxes not collected at checkout will be addressed in accordance with our disclosed shipping arrangements and relevant law.

10. Placing an Order

Customers may purchase products by selecting available items and completing the checkout process.

Before submitting an order, you should review:

Selected products.
Product quantities.
Available sizes and options.
Delivery information.
Billing information.
Shipping charges.
Total order amount.

After an order is submitted, an automated confirmation may be sent to the email address provided.

An automated acknowledgement confirms receipt of the order request but does not necessarily mean that the order has been accepted.

A binding purchase contract is formed when we expressly accept the order, normally by sending a dispatch confirmation or another clear acceptance notice.

If payment has been collected but we cannot accept an order, we will arrange a refund of the amount collected.

11. Payment Methods

Payment methods available for a particular order are displayed during checkout.

Payments are processed using the payment services enabled on our website.

Customers must use a payment method they are authorised to use.

Payment transactions may be subject to verification, fraud-prevention measures, and the terms of the relevant payment provider.

We do not require customers to send full card numbers, card security codes, or payment account passwords through ordinary email communications.

Additional information about payment handling may be provided in our Payment Policy and Privacy Policy.

12. Order Changes and Cancellation Requests

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch.

However, changes may not be possible once an order has entered the shipping process.

If an order has already been dispatched, customers may still have cancellation or return rights under applicable law and our published Shipping & Returns Policy.

Our internal order-processing procedures do not remove statutory cancellation rights.

13. Shipping and Delivery

We provide delivery information through our website and checkout process.

Our usual order processing estimate is 1–3 business days, excluding weekends and UK public holidays.

Delivery estimates vary according to destination and selected service.

The available shipping options, charges, and relevant delivery information will be displayed before purchase.

Customers are responsible for providing an accurate and complete delivery address.

If a delivery issue occurs, please contact our customer service team.

Our Shipping & Returns Policy provides further information about delivery estimates, international shipping, and missing or damaged parcels.

14. International Orders

We may accept orders from selected countries and territories.

International customers should review the shipping options available at checkout.

Orders crossing international borders may be subject to customs procedures, import duties, taxes, or other charges.

Where such charges are not included in the checkout total, this will be disclosed as required by applicable law.

Customers are responsible for complying with relevant import requirements, except where responsibility rests with us under applicable law or the agreed delivery terms.

15. Risk and Ownership of Goods

For consumer orders, the risk of accidental loss or damage generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer.

Different rules may apply where a customer independently commissions a carrier that was not offered by us.

Ownership of goods transfers in accordance with applicable law and the agreed contractual arrangements.

Nothing in this section limits the customer’s statutory delivery rights.

16. Returns and Exchanges

We offer a voluntary 30-calendar-day return period for eligible products, measured from the date of delivery.

Eligibility and conditions are explained in our Shipping & Returns Policy.

Customers should contact our support team for return instructions and the appropriate return address.

Certain products, including qualifying personalised items or hygiene-sealed goods that have been unsealed after delivery, may be subject to statutory cancellation exceptions.

These exceptions apply only where the relevant legal requirements are met.

Our voluntary return arrangements do not restrict mandatory consumer rights.

17. Statutory Cancellation Rights

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing eligible goods online generally have 14 days after receiving them to notify the trader of their decision to cancel.

Consumers generally have a further 14 days after providing cancellation notice to return the goods.

To exercise this right, customers may send a clear cancellation statement to:

payment@vincentmode.com

Customers do not need to obtain prior return authorisation to communicate a valid statutory cancellation.

Applicable exceptions and return-cost responsibilities are described in our Shipping & Returns Policy.

18. Faulty or Misdescribed Products

We aim to supply jewellery that matches its description and meets applicable legal standards.

Under the UK Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for their intended purpose where applicable, and as described.

If a product is faulty, damaged, or misdescribed, customers may be entitled to statutory remedies.

Depending on the circumstances, these may include:

A short-term right to reject.
Repair.
Replacement.
Price reduction.
Final right to reject.

Please contact us with your order details if you believe an item does not meet the required standards.

Nothing in these Terms limits these statutory protections.

19. Refunds

Refunds will be handled according to the reason for the return, applicable legal requirements, and our Shipping & Returns Policy.

For approved voluntary returns, we aim to process refunds within 5–10 business days after receiving and assessing the returned goods.

Where statutory cancellation rights apply, refunds will be issued within the legally required period.

Refunds are normally made to the original payment method unless another lawful arrangement is agreed.

The time taken for funds to appear in a customer’s account may depend on the relevant bank or payment provider.

20. Jewellery Care and Product Use

Jewellery should be handled and maintained in a manner appropriate to its materials and construction.

Exposure to moisture, cosmetics, chemicals, impact, or friction may affect certain products.

Customers are encouraged to review our Jewellery Care Guide and any product-specific instructions.

General care advice is provided for information and does not constitute a guarantee that a particular item will remain unchanged under all conditions.

Normal wear and tear is distinct from a product defect, but the distinction will be assessed in accordance with applicable consumer law.

21. Promotions and Discount Offers

We may occasionally provide promotional prices, discount codes, or special offers.

Where promotions are available, the relevant conditions will be communicated.

Such conditions may include eligibility requirements, valid dates, product exclusions, or limits on combining offers.

We reserve the right to correct promotional errors before a binding order is accepted.

Promotional conditions will not override statutory rights or existing contractual obligations.

22. Intellectual Property

Unless otherwise indicated, the website’s original text, design elements, branding, graphics, and other protected content are owned by or licensed to VINCENT MODE LTD.

Applicable intellectual property laws protect this material.

Customers may access and use the website for lawful personal shopping purposes.

Unauthorised commercial reproduction or distribution of protected content is not permitted without appropriate permission.

Third-party trademarks and other protected materials remain the property of their respective owners.

23. Customer Reviews and Communications

Where our website permits customers to submit reviews or other content, submissions must be lawful and relevant.

Customers must not knowingly submit misleading, defamatory, abusive, or infringing material.

We may moderate content in accordance with applicable law and our published moderation practices.

We will not knowingly present fabricated customer testimonials as genuine purchaser experiences.

Personal information included in customer communications will be handled according to our Privacy Policy.

24. Privacy and Data Protection

We process personal information for purposes such as order fulfilment, customer service, payment administration, legal compliance, and website operations.

Personal information will be handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018 where relevant.

Our Privacy Policy explains the categories of information we collect, our purposes for processing, and the rights available to individuals.

Where non-essential cookies or similar technologies are used, their operation will be subject to applicable consent requirements.

Please review our Privacy Policy and Cookie Policy for further details.

25. Third-Party Services

Our website may use third-party services for functions such as payment processing, delivery, hosting, and website operation.

These services may have their own terms and privacy notices.

We are not responsible for independent third-party websites outside our control.

However, using third-party service providers does not remove our legal responsibilities to customers under applicable consumer contracts.

26. Website Availability

We aim to maintain a functional and accessible online shopping experience.

Temporary interruptions may occur because of maintenance, technical issues, security incidents, or circumstances outside our reasonable control.

We may update website features or correct technical problems when necessary.

Nothing in this section excludes liability for failures or obligations that cannot lawfully be excluded.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded or restricted.

Subject to these protections, liability will be determined according to applicable law and the circumstances of the relevant claim.

We do not seek to exclude liability for losses that are legally recoverable as a foreseeable consequence of our breach of contract.

28. Events Outside Our Reasonable Control

Certain circumstances outside our reasonable control may affect our ability to perform contractual obligations.

These may include major transport disruption, natural disasters, government restrictions, or widespread service interruptions.

If such circumstances affect an order, we will aim to communicate relevant information and take reasonable steps to minimise disruption.

Customers will retain any cancellation, refund, or other rights provided by applicable law.

29. Complaints and Dispute Resolution

If you have a complaint about a product, order, or service, please contact us first.

Email: payment@vincentmode.com

Please include your order number and a clear description of the issue.

We will review the matter and aim to provide an appropriate response.

If a dispute cannot be resolved directly, the parties may pursue remedies through the courts or other lawful dispute-resolution processes available to them.

We will provide information about any applicable alternative dispute-resolution arrangements where legally required.

30. Governing Law

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply in the customer’s country of residence.

Nothing in these Terms deprives consumers of mandatory legal rights or jurisdictional protections that cannot lawfully be excluded.

31. Changes to These Terms

We may revise these Terms to reflect changes in our services, business operations, legal requirements, or website functionality.

The revised version will be published on this page with an updated date.

Changes will not retrospectively alter the terms of an existing purchase contract without a lawful basis or the customer’s agreement where required.

Customers are encouraged to review the current Terms when making new purchases.

32. Contact Information

For questions about these Terms of Service, please contact:

VINCENT MODE LTD