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Return to shopPRIVACY POLICY
Privacy Policy
Effective Date: October 21, 2026
Last Updated: October 21, 2026
Our Approach to Your Privacy
At VINCENT MODE LTD, protecting personal information is an important part of operating our online jewellery store.
When you browse our website, purchase jewellery, contact customer support, or interact with our services, certain information may be collected and processed.
We aim to handle that information responsibly, explain how it is used, and provide customers with appropriate choices and rights.
This Privacy Policy describes our personal data practices in connection with our website:
It should be read alongside our Terms of Service, Cookie Policy, and other relevant website policies.
1. Who Is Responsible for Your Personal Information?
VINCENT MODE LTD is the business responsible for determining the purposes and means of processing personal information in connection with its online retail operations, except where another organisation acts as an independent controller.
Data Controller: VINCENT MODE LTD
Registered Business Address:
1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD
Website: https://vincentmode.com
Privacy Contact Email: payment@vincentmode.com
Telephone: +44 7877178242
For privacy questions or requests concerning personal data, please contact us using the details above.
2. Information We May Collect
The categories of personal information we process depend on how you use our website and which features are enabled.
A. Identity and Contact Information
When you place an order or contact us, we may collect:
Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Country or region.
B. Order and Transaction Information
When you purchase jewellery through our website, we may process:
Order reference number.
Products purchased.
Product variations, such as size or colour.
Order value.
Delivery preferences.
Payment status.
Refund or return records.
Customer service correspondence.
C. Payment-Related Information
Payments are handled through the payment services enabled at checkout.
Depending on the payment provider, we may receive transaction identifiers, payment status, limited payment-method details, and information required to administer refunds or investigate payment issues.
Full payment card details may be collected directly by the relevant payment provider rather than by our website.
We do not intentionally request complete card numbers or card security codes through ordinary customer service emails.
D. Technical and Usage Information
When you visit our website, certain technical information may be processed, including:
IP address.
Browser type.
Device information.
Operating system.
Pages visited.
Approximate location derived from technical data.
Website interaction information.
Cookie identifiers where applicable.
The precise information collected depends on our website configuration and any active analytics or security services.
E. Customer Communications
If you contact us, we may retain your message and related information to respond to your enquiry.
This may include product questions, delivery concerns, complaints, return requests, or other customer service matters.
3. How We Obtain Personal Information
We may obtain information through several channels.
Directly From You
For example, when you complete checkout, submit a contact form, create an account, or email customer support.
Automatically Through Website Operations
Certain technical information may be generated when you browse our website.
From Service Providers
Payment providers, delivery companies, and other service partners may provide information necessary to complete transactions or resolve issues.
From Other Lawful Sources
Where permitted, we may receive relevant information from fraud-prevention services or public sources for legitimate business and compliance purposes.
4. Why We Use Personal Information
We process personal information only where there is an appropriate purpose and legal basis.
| Purpose | Typical Information Used | Legal Basis |
|---|---|---|
| Processing jewellery orders | Contact, order and delivery details | Performance of a contract |
| Arranging delivery | Recipient and shipping information | Performance of a contract |
| Handling returns and refunds | Order and transaction records | Contract and legal obligations |
| Providing customer support | Contact details and correspondence | Contract or legitimate interests |
| Maintaining website security | Technical and security information | Legitimate interests or legal obligations |
| Maintaining financial records | Transaction and invoice details | Legal obligations |
| Sending optional marketing | Email and marketing preferences | Consent or another lawful basis where permitted |
| Operating optional analytics | Usage data and identifiers | Consent where required, and an appropriate data protection basis |
Where we rely on legitimate interests, we consider the necessity of the processing and its impact on individuals.
5. Processing Jewellery Orders
When you purchase a product, we use relevant personal information to administer the transaction.
This may involve:
Confirming the order.
Processing payment status.
Preparing purchased items.
Arranging shipment.
Communicating delivery information.
Managing customer enquiries.
Processing cancellations, returns, or refunds.
Without certain information, such as a delivery address, we may be unable to fulfil a physical product order.
6. Payment Processing
Our website may integrate with third-party payment processors supported by WooCommerce.
The payment methods available to customers are displayed during checkout.
Payment providers may process personal and financial information under their own privacy notices and legal responsibilities.
We may receive limited transaction information necessary to confirm payments, maintain records, process refunds, and investigate disputes.
The handling of payment information depends on the payment integration used.
Customers should review the privacy information provided by the applicable payment provider.
7. Website Accounts
If customer account registration is enabled, users may be able to create an account to manage orders or account information.
Depending on the configuration, account information may include:
Name.
Email address.
Saved billing and shipping details.
Order history.
Account preferences.
Account credentials should be kept confidential.
Passwords should be protected through appropriate technical security measures.
If you believe your account has been accessed without authorisation, please contact us.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions and, where enabled, optional features.
These technologies may help with:
Shopping cart functionality.
Checkout sessions.
Customer login.
Website security.
Remembering preferences.
Website performance analysis.
Advertising measurement, where applicable.
Essential cookies may be necessary for the operation of the website.
Non-essential cookies or similar technologies will be subject to applicable consent requirements.
Where consent is required, customers should have an appropriate opportunity to accept or reject optional technologies before they are activated.
Further information should be available through our Cookie Policy and any cookie preference controls provided on the website.
9. Marketing Communications
We may offer customers the opportunity to receive promotional emails or information about jewellery collections and special offers.
Marketing communications will be sent only where permitted under applicable law.
Where consent is required, we will seek that consent.
Where the law permits marketing to existing customers under a relevant exception, we will comply with the applicable conditions and provide an appropriate opportunity to opt out.
You may unsubscribe from marketing emails using the unsubscribe method provided or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary order or service communications.
10. Sharing Information With Service Providers
We may share relevant personal information with organisations that assist in operating our online store.
Depending on the services actually used, these may include:
Payment Service Providers
To process transactions, refunds, and payment-related checks.
Delivery and Logistics Providers
To transport orders and provide delivery updates.
Website Hosting and Technical Support Providers
To maintain website functionality, hosting infrastructure, and security.
Email and Customer Support Providers
To deliver service messages and manage customer enquiries.
Professional Advisers
To obtain accounting, legal, or compliance assistance where necessary.
Public Authorities
Where disclosure is required by law or a valid legal process.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
Where a service provider processes personal data on our behalf, we will seek appropriate contractual safeguards as required by law.
11. International Data Transfers
Some service providers may operate outside the United Kingdom.
Where personal information is transferred internationally, we will assess whether the transfer is permitted under applicable data protection law.
Where required, appropriate safeguards may include:
UK adequacy regulations.
The UK International Data Transfer Agreement.
The UK Addendum to approved standard contractual clauses.
Other legally recognised transfer mechanisms.
The safeguards used will depend on the destination, provider, and circumstances of the transfer.
12. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including compliance with legal, accounting, tax, and contractual obligations.
Retention periods depend on the category of information.
| Information Category | General Retention Approach |
|---|---|
| Order and transaction records | Retained as required for accounting, tax, and legal purposes |
| Customer service correspondence | Retained while needed to manage enquiries, disputes, or related obligations |
| Customer account information | Retained while the account is active or as otherwise lawfully necessary |
| Marketing preferences | Retained while relevant to consent, suppression, or compliance records |
| Technical and security logs | Retained according to operational security needs and applicable law |
| Cookie information | Retained according to the relevant cookie or technology settings |
For example, certain UK business and tax records may need to be retained for several years.
When personal information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it.
13. Protecting Personal Information
We aim to apply reasonable technical and organisational measures to protect personal data.
Depending on the systems used, these measures may include:
Encrypted website connections.
Access controls.
Account authentication.
Software maintenance.
Security monitoring.
Appropriate backup arrangements.
Restrictions on access to customer records.
No internet-based service can guarantee absolute security.
We review security measures as appropriate to the nature of our operations and the information processed.
14. Your Rights Under UK Data Protection Law
Subject to applicable legal conditions and exceptions, individuals may have the following rights:
Right to Be Informed
To receive information about how personal data is processed.
Right of Access
To request access to personal information held about them.
Right to Rectification
To request correction of inaccurate or incomplete information.
Right to Erasure
To request deletion of personal information in qualifying circumstances.
Right to Restrict Processing
To request restrictions on certain processing activities.
Right to Data Portability
To receive eligible information in a structured, commonly used, machine-readable format.
Right to Object
To object to certain processing activities, including direct marketing.
Rights Relating to Automated Decision-Making
To receive applicable protections concerning certain solely automated decisions that produce legal or similarly significant effects.
These rights are not absolute and may be subject to legal exceptions.
15. How to Exercise Your Privacy Rights
To make a privacy request, please contact:
Include sufficient information for us to understand your request.
We may ask for reasonable identity verification before disclosing or modifying personal information.
We will respond within the time limits required by applicable law.
Under UK data protection law, requests generally must be addressed without undue delay and normally within one month, subject to permitted extensions in appropriate circumstances.
We will explain any lawful limitation or refusal where required.
16. Your Right to Withdraw Consent
Where we rely on consent to process personal information, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You may manage applicable cookie preferences through the website’s consent controls, where available.
For other consent-related requests, contact our privacy email address.
17. Children’s Privacy
Our online jewellery store is intended for general retail customers and is not specifically directed at children.
We do not knowingly seek to collect children’s personal information in circumstances that would violate applicable law.
Where we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.
Parents or guardians may contact us with relevant concerns.
18. External Websites and Links
Our website may contain links to third-party websites or services.
These websites operate independently and may have their own privacy practices.
We encourage customers to review the privacy notices of third-party services before providing personal information.
We are not responsible for independent processing activities carried out by third parties outside our control.
19. Additional Rights for International Customers
Customers located outside the United Kingdom may have additional privacy rights under laws applicable to their location.
Depending on the circumstances, these may include rights to access, correct, delete, or obtain information about certain uses of personal data.
Where laws such as the EU GDPR or applicable US state privacy laws apply to our processing activities, we will comply with the relevant requirements.
Nothing in this policy is intended to remove mandatory privacy rights available under applicable law.
20. Complaints to the UK Information Commissioner
If you have concerns about how we handle your personal information, we encourage you to contact us first.
You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
The ICO is the United Kingdom’s independent data protection regulator.
Individuals located in other jurisdictions may also have the right to contact an appropriate local supervisory authority where applicable.
21. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or personal data practices.
When changes are made, the revised policy will be published on this page with an updated revision date.
Where applicable law requires additional notification or consent, we will take the necessary steps.
We encourage visitors to review this page periodically.
22. Contact Our Privacy Team
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.
VINCENT MODE LTD
Registered Business Address:
1 EMMAUS
CAMBRIDGE GREEN END
LANDBEACH
CAMBRIDGE
UNITED KINGDOM
CB25 9FD
Website: https://vincentmode.com
Privacy Email: payment@vincentmode.com
Telephone: +44 7877178242
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
General Customer Service Response Target: 1–2 business days.
Statutory data protection requests will be handled within the applicable legal deadlines.
At VINCENT MODE LTD, we value the trust customers place in us when shopping for jewellery online.
We aim to handle personal information transparently, use it for appropriate purposes, and respect the privacy rights of individuals who interact with our website.
VINCENT MODE — Details That Make It Yours.
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